Identify the caller · Keep an accurate record · Get advice for your situation · Clarify the role and policy · Keep documents and decisions together · Review before a final release
Identify the caller
Confirm the adjuster’s name, company, claim number, and which party the company represents.
Keep an accurate record
Note the date, what was requested, and what you provided. Be factual and do not speculate about injuries or responsibility.
Get advice for your situation
Ask a qualified lawyer in your jurisdiction before signing a release or accepting a final settlement if you are unsure of its effect.
Clarify the role and policy
Write down the adjuster’s name, company, claim number, and whose insurer it is. Ask whether the discussion concerns vehicle damage, medical payments, liability, or another coverage issue.
Keep documents and decisions together
Save emails, letters, portal confirmations, photographs submitted, and notes of calls. If a position is unclear, ask for the reason and policy provision in writing.
Review before a final release
A proposed payment may be tied to a release. Ask which claims it resolves and whether future treatment or expenses are affected. A qualified lawyer can explain the proposed document in light of your situation.
This is general information, not legal advice. It does not create an attorney-client relationship.